Your website, answering your visitors' questions
Phydence reads your pages, products and documents, then answers visitors in a chat on your site. When it doesn't know, it says so and passes the question to your team.
Visitor: Is the Trail 2 jacket waterproof?
Assistant: Yes. The Trail 2 is fully waterproof with taped seams, and it comes in sizes XS to XXL.
Trail 2 Rain Jacket$129Visitor: Can I return it after 60 days?
Assistant: I couldn't find that in the store's information. Want to leave your email so the team can answer you?
- Answers about your business come only from your own content
- Says when it doesn't know, instead of guessing
- Passes the questions it can't answer to your team
- Replies in your visitor's language, right to left included
- Installs with one line of code
How it works
Add one line to your site
Paste one script tag. There are step-by-step guides for Shopify, WordPress and Wix.
Phydence reads your site
Your pages, products and documents become its knowledge. The first sync takes a few minutes.
It answers your visitors
From your own content only. When it doesn't know, it says so and passes the question to your team.
Find your kind of business
Pick yours to see how it works for businesses like it.
- Online storesShoppers ask about sizes, shipping and returns before they buy.
- Health and supplementsCustomers ask what is in a product before they order.
- Beauty and fragranceShoppers want help choosing a shade, a scent or a routine.
- Clinics and practicesPatients ask about treatments, hours and how to book.
- Law, accounting and consultingProspects want to know what you handle and how to get started.
- Real estateBuyers and renters ask about listings, viewings and next steps.
- Home servicesHomeowners ask if you cover their area and how soon you can come.
- Courses and educationStudents ask about dates, prerequisites and how to enroll.
- Software and SaaSUsers ask how a feature works before they sign up or open a ticket.
Questions before you start
Does it make things up?
Questions about your business, such as prices, stock, shipping, policies and hours, are answered only from your site and the content you add. When it has nothing to go on, it says it doesn't have that information and offers to pass the question to your team. General questions can get a general answer, which it marks as general, and you can turn that off.
How does it learn my site?
It reads the pages in your sitemap and respects your robots.txt. You can also upload documents (PDF, Word, text or CSV), add your own questions and answers, and connect a Shopify or WooCommerce product catalog. When your site changes, you can have it read the site again with one click.
Which website platforms does it work with?
Any website where you can add one line of code. There are step-by-step guides for Shopify, WordPress and Wix, and product catalogs connect directly from Shopify and WooCommerce.
Which languages does it speak?
It replies in the language your visitor writes in, and Hebrew and Arabic display right to left. The chat window's own buttons and labels are fully translated into English, Hebrew and Arabic; in other languages, a label not yet translated shows in English.
How long does setup take?
Create your account and tell us about your business. A person on our team reviews every new account. Once yours is approved, add one line of code to your site and start the first read of your pages, which usually takes a few minutes.
What does it cost, and can I cancel?
Prices, and any free trial a plan includes, are on our pricing page. You don't need a credit card to sign up. You manage your plan, including cancelling, from Billing in your dashboard.
What happens to my data and my visitors' data?
Your pages, documents and conversations are stored in your account and used to answer your visitors. To write each reply, the conversation is sent to the AI provider that writes it. Visitors share contact details only by filling in a form themselves.
Can a person take over a chat?
Yes, on plans with live chat: your team sees conversations in the dashboard and can take one over. On every plan, when it can't help, it invites the visitor to leave their details so you can follow up.
Your site already has the answers. Let it give them.
No credit card needed, and free for 14 days.